Payment Terms & Conditions
Secure payment processing with no refund policy
Last updated: 13 November 2025
⚠️ CRITICAL PAYMENT POLICY
ALL SALES ARE FINAL - NO REFUNDS
GRM Robotics operates a STRICT NO REFUND POLICY. Once payment is processed, it cannot be reversed, cancelled, or refunded under any circumstances.
By proceeding with payment, you acknowledge and accept this no-refund policy.
Payment Processing & Security
Secure Payment Gateway
- • PCI DSS Level 1 compliant
- • 256-bit SSL encryption
- • RBI approved payment gateway
- • Your card details are never stored on our servers
Accepted Payment Methods
Credit & Debit Cards:
- • Visa, Mastercard, RuPay
- • American Express
- • All major Indian banks
Digital Payments:
- • UPI (Google Pay, PhonePe, Paytm)
- • Net Banking
- • Digital wallets
NO REFUND POLICY - READ CAREFULLY
🚫 ABSOLUTELY NO REFUNDS
We do NOT provide refunds for ANY reason including but not limited to:
- • Change of mind
- • Buyer's remorse
- • Wrong product selection
- • Unmet expectations
- • Financial difficulties
- • Technical issues on buyer's end
- • Compatibility concerns
- • Educational outcomes
- • Delivery delays
- • Any other reason
Why No Refunds?
Our educational robotics kits are specialized products with detailed descriptions, specifications, and educational content. We provide:
- Comprehensive product information before purchase
- Detailed specifications and compatibility details
- Educational objectives and learning outcomes
- Customer support for pre-purchase queries
By purchasing, you confirm you have reviewed all information and accept the no-refund policy.
What We Offer Instead of Refunds
✅ FREE Replacement Policy
While we don't offer refunds, we provide FREE replacements for legitimate issues:
- • Products damaged during shipping
- • Wrong items sent by our mistake
- • Missing components in kits
- • Manufacturing defects
- • Faulty electronic components
- • Incomplete kit contents
- • Quality issues (within 7 days)
- • Packaging errors
📞 Pre-Purchase Support
To avoid purchase regrets, we offer comprehensive pre-purchase support:
- • Detailed product consultations
- • Age and skill level recommendations
- • Compatibility guidance
- • Educational objective alignment
- • Technical specifications clarification
Payment Process & Timeline
Order Review
Review cart, shipping details, and total amount
Secure Payment
Complete payment through Razorpay gateway
Order Confirmation
Receive confirmation and tracking details
Important Payment Notes:
- • Payment is processed immediately upon confirmation
- • Orders are processed within 1-2 business days after payment
- • Failed payments will automatically cancel the order
- • Payment confirmation email is sent within 5 minutes
- • All prices include applicable GST (18%)
Failed Payments & Issues
Common Payment Issues:
- • Insufficient funds
- • Card limit exceeded
- • Network connectivity issues
- • Bank server downtime
- • Incorrect card details
- • OTP timeout
- • International card restrictions
- • Browser/app issues
If Payment Fails:
- • Your order will be automatically cancelled
- • No amount will be charged to your account
- • You can retry payment immediately
- • Contact support if issues persist
Legal Compliance & Consumer Rights
Regulatory Compliance:
- All transactions comply with RBI guidelines
- GST is calculated and remitted as per Indian tax laws
- Payment processing follows PCI DSS standards
- Consumer protection laws are respected within our policy framework
Consumer Rights Disclosure:
While consumer protection laws provide certain rights, our no-refund policy is clearly disclosed before purchase. By proceeding with payment, customers acknowledge they have read and accepted this policy. Our replacement policy for defective products ensures consumer protection for quality issues.
International Payment Considerations
Currency and Exchange Rates
All prices are displayed and charged in Indian Rupees (INR). For international customers:
- • Your bank may charge currency conversion fees
- • Exchange rates are determined by your card issuer
- • We are not responsible for currency fluctuations
- • International transaction fees may apply
Geographic Restrictions
Currently, we only ship within India and accept payments from:
- • Indian-issued credit and debit cards
- • Indian bank accounts (UPI, Net Banking)
- • Indian digital wallets
International shipping and payment options may be added in the future. Contact us for updates on international availability.
Taxation and Billing Information
Goods and Services Tax (GST)
GST Registration:
- • GRM Robotics is GST registered
- • GST number provided on all invoices
- • Compliant with Indian tax regulations
Tax Calculation:
- • 18% GST applied to all products
- • Tax calculated on product price + shipping
- • Displayed separately in cart and invoice
Invoice Details:
All purchases include detailed GST invoices with proper tax breakdowns, HSN codes, and compliance information required for business purchases and tax filing.
Business Purchases
For business purchases and bulk orders:
- • Provide GST number during checkout for input tax credit
- • Business invoices available with complete tax details
- • Purchase orders accepted for institutional buyers
- • Credit terms available for verified businesses
Payment Disputes and Chargebacks
Dispute Resolution Process
Before initiating a chargeback with your bank, please contact us directly:
Step 1: Contact Us First
- • Email: payments@grmrobotics.com
- • Phone: +91-9307720916
- • Response within 2 hours
- • Most issues resolved same day
Step 2: Provide Information
- • Order number and transaction ID
- • Nature of the dispute
- • Supporting documentation
- • Preferred resolution method
Chargeback Policy
Important: Chargebacks should be a last resort due to our NO REFUND policy.
- • We will contest invalid chargebacks with evidence
- • Chargeback fees may be passed to customers for frivolous claims
- • Accounts may be suspended for repeated chargeback abuse
- • Valid chargebacks for fraud or unauthorized transactions are supported
Remember: We offer FREE replacements for damaged or incorrect items. Contact us first before involving your bank.
Payment Support & Contact
Payment Issues Support
Email: payments@grmrobotics.com
Phone: +91-9307720916
Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
Response Time: Within 2 hours during business hours
What to Include in Support Requests:
- • Order number (if available)
- • Payment method used
- • Error message received
- • Transaction reference number
- • Screenshot of the issue
Payment Security Guarantee
Your payment information is protected by industry-leading security measures. We use Razorpay's PCI DSS Level 1 compliant infrastructure to ensure your financial data remains secure throughout the transaction process.