Replacement Policy
We stand behind the quality of our robotics kits with our comprehensive replacement guarantee
Important Policy Notice
GRM Robotics does not offer general returns or refunds. We only provide replacements for products that are damaged during shipping or if you receive an incorrect item.
What We Replace
Damaged Products
Items damaged during shipping or manufacturing defects
Wrong Items
If you receive a different product than what you ordered
Missing Components
If your kit is missing essential parts or components
Quality Guarantee
Every GRM Robotics kit undergoes rigorous quality testing. If you receive a defective product, we'll replace it at no cost to you.
What We Don't Replace
Change of Mind
We do not accept returns simply because you changed your mind about the purchase
User Damage
Products damaged due to misuse, accidents, or normal wear and tear
Opened Educational Kits
Once opened and used, kits cannot be returned unless defective
Digital Content
Downloaded tutorials, manuals, or software cannot be returned
Replacement Process
Contact Us Immediately
Report damaged or incorrect items within 7 days of delivery. Include photos of the damage or incorrect item.
Verification
Our team will review your case and may request additional photos or information to process your replacement request.
Replacement Shipment
Once approved, we'll ship your replacement item at no cost. You may need to return the damaged item using our prepaid shipping label.
Replacement Timeline
Need a Replacement?
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
Response Time: We respond to all replacement requests within 24 hours
💡 Prevention Tips
- • Inspect your package immediately upon delivery
- • Take photos of any damage before opening
- • Keep all original packaging until you've tested the product
- • Contact us within 7 days if you notice any issues