Shipping Policy
Fast, secure delivery across India
Last updated: 13 November 2025
Shipping Overview
Processing Time
1-2 Business Days
Delivery Time
3-7 Business Days
Coverage
All India
Free Shipping Available!
Enjoy free shipping on all orders above ₹1,000. Orders below ₹1,000 have a flat shipping charge of ₹50.
Shipping Charges
| Order Value | Shipping Charge | Delivery Time |
|---|---|---|
| Above ₹1,000 | FREE | 3-7 business days |
| Below ₹1,000 | ₹50 | 3-7 business days |
💡 Pro Tip
Add items worth ₹1,000 or more to your cart to qualify for free shipping and save ₹50!
Delivery Areas
We Ship Across India
GRM Robotics delivers to all states and union territories in India, including remote areas. However, delivery times may vary based on location accessibility.
✅ Standard Delivery (3-5 days)
- • Major cities (Mumbai, Delhi, Bangalore, Chennai, etc.)
- • State capitals
- • Tier 1 & Tier 2 cities
- • Well-connected towns
⏰ Extended Delivery (5-7 days)
- • Remote areas
- • Hill stations
- • Island territories
- • Areas with limited connectivity
Special Delivery Areas
Some remote locations may require additional 1-2 days for delivery. We'll notify you if your area falls under this category during order confirmation.
Order Processing & Packaging
Order Processing Timeline
Payment Confirmation
Order processing begins immediately after successful payment
Quality Check & Packaging
Each kit is inspected and securely packaged (1-2 business days)
Dispatch & Tracking
Package is dispatched with tracking number sent via email/SMS
Secure Packaging
- • Bubble wrap protection for delicate components
- • Sturdy cardboard boxes to prevent damage
- • Tamper-evident packaging
- • Proper labeling and handling instructions
- • Eco-friendly packaging materials where possible
Tracking & Delivery
Order Tracking
Once your order is dispatched, you'll receive:
- • SMS with tracking number and courier partner details
- • Email with tracking link and estimated delivery date
- • Real-time updates on package movement
- • Delivery confirmation notification
Delivery Process
- • Delivery attempted during business hours (9 AM - 7 PM)
- • Someone must be available to receive the package
- • Valid ID required for delivery confirmation
- • Package cannot be left unattended
- • Re-delivery attempted if first attempt fails
Failed Delivery
If delivery fails due to recipient unavailability:
- • Up to 3 delivery attempts will be made
- • Package held at local courier office for 7 days
- • Customer can arrange pickup from courier office
- • After 7 days, package returns to us
- • Re-shipping charges apply for returned packages
Important Shipping Policies
Address Changes
Shipping address CANNOT be changed after order confirmation. Please verify your address carefully before placing the order.
Delivery Delays
We are not responsible for delays caused by:
- • Courier service delays
- • Natural disasters or weather conditions
- • Government restrictions or lockdowns
- • Incorrect or incomplete address provided
- • Recipient unavailability
Risk Transfer
Risk of loss or damage passes to the buyer upon delivery. Please inspect packages immediately and report any damage within 24 hours.
Damaged or Lost Packages
Package Damage During Transit
If your package arrives damaged:
- • Do not accept the delivery if outer packaging is severely damaged
- • If accepted, take photos immediately before opening
- • Contact us within 24 hours with photos
- • We'll arrange free replacement for damaged items
Lost Packages
If your package is lost in transit:
- • We'll track the package with courier partner
- • Investigation period: 7-10 business days
- • If confirmed lost, we'll send replacement at no cost
- • Insurance claims handled by us, not customer
Shipping Support
Shipping Inquiries
Email: shipping@grmrobotics.com
Phone: +91-9307720916
Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
Response Time: Within 4 hours during business hours
Track Your Order
• Use tracking number from SMS/email
• Check courier partner website
• Contact us for tracking assistance
• Get delivery updates via notifications
Need Help?
For any shipping-related queries, concerns, or issues, don't hesitate to contact our support team. We're here to ensure your robotics kits reach you safely and on time!