Privacy Policy
Your privacy is our priority. Learn how we protect your personal information.
Last updated: 13 November 2025
Introduction
At GRM Robotics, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.
This policy applies to all users of our website, customers, and anyone who interacts with our services. By using our website or services, you consent to the data practices described in this policy.
Key Principles
- • We collect only necessary information
- • We never sell your personal data
- • We use industry-standard security measures
- • You have control over your information
Information We Collect
1. Personal Information You Provide
We collect information you voluntarily provide when you:
- • Create an account on our website
- • Place an order for our products
- • Subscribe to our newsletter
- • Contact our customer support
- • Participate in surveys or promotions
- • Leave reviews or feedback
Account Information:
Name, email address, phone number, password
Billing Information:
Billing address, shipping address (payment details handled by Razorpay)
Communication Data:
Messages, support tickets, feedback, reviews
2. Information Automatically Collected
When you visit our website, we automatically collect certain information:
Technical Information:
- • IP address and location data
- • Browser type and version
- • Operating system
- • Device information
- • Screen resolution
Usage Information:
- • Pages visited and time spent
- • Click patterns and navigation
- • Search queries
- • Referral sources
- • Exit pages
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Essential Cookies:
Required for website functionality, shopping cart, user authentication
Analytics Cookies:
Help us understand website usage and improve user experience
Marketing Cookies:
Used to deliver relevant advertisements and track campaign effectiveness
How We Use Your Information
🛒 Order Processing
- • Process and fulfill your orders
- • Send order confirmations and updates
- • Arrange shipping and delivery
- • Handle returns and replacements
- • Process payments securely
📞 Customer Service
- • Respond to your inquiries
- • Provide technical support
- • Resolve issues and complaints
- • Offer product guidance
- • Improve our services
📧 Communication
- • Send newsletters and updates
- • Notify about new products
- • Share educational content
- • Conduct surveys and research
- • Marketing communications
📊 Analytics & Improvement
- • Analyze website usage patterns
- • Improve user experience
- • Develop new features
- • Optimize product offerings
- • Prevent fraud and abuse
Legal and Security Purposes
We may also use your information to:
- • Comply with legal obligations and regulations
- • Protect our rights and property
- • Prevent fraud and unauthorized access
- • Enforce our terms and conditions
- • Respond to legal requests and court orders
Information Sharing and Disclosure
✅ We DO NOT Sell Your Personal Information
GRM Robotics does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your privacy is not for sale.
We May Share Information With:
🏦 Payment Processors
We share necessary payment information with Razorpay to process transactions securely.
- • Order amount and currency
- • Customer name and contact details
- • Billing address information
🚚 Shipping Partners
We share delivery information with courier services to fulfill your orders.
- • Name and delivery address
- • Phone number for delivery coordination
- • Order details and tracking information
🔧 Service Providers
We work with trusted service providers who help us operate our business.
- • Web hosting and cloud storage providers
- • Email marketing platforms
- • Analytics and monitoring services
- • Customer support tools
⚖️ Legal Requirements
We may disclose information when required by law or to protect our rights.
- • Government agencies and law enforcement
- • Courts and legal proceedings
- • Regulatory authorities
- • Tax and financial authorities
Data Security and Protection
🔒 Security Measures We Implement
Technical Safeguards:
- • SSL/TLS encryption for data transmission
- • Secure server infrastructure
- • Regular security updates and patches
- • Firewall protection
- • Intrusion detection systems
Administrative Safeguards:
- • Access controls and user permissions
- • Employee training on data protection
- • Regular security audits
- • Incident response procedures
- • Data backup and recovery plans
💳 Payment Security
We use Razorpay, a PCI DSS Level 1 compliant payment gateway, to process all transactions:
- • We never store your credit card information
- • All payment data is encrypted and tokenized
- • Transactions are monitored for fraud
- • Secure payment processing infrastructure
Important Security Notice
While we implement industry-standard security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
You can help protect your account by:
- • Using a strong, unique password
- • Logging out after each session
- • Not sharing your account credentials
- • Reporting suspicious activity immediately
Your Privacy Rights and Choices
📋 Access Your Data
You have the right to request a copy of the personal information we hold about you.
- • Account information and profile data
- • Order history and transaction records
- • Communication history
✏️ Correct Your Data
You can update or correct your personal information at any time.
- • Update your profile information
- • Change your email preferences
- • Modify shipping addresses
🗑️ Delete Your Data
You can request deletion of your personal information, subject to legal requirements.
- • Account closure and data deletion
- • Removal from marketing lists
- • Data retention for legal compliance
📤 Data Portability
You can request your data in a portable format for transfer to another service.
- • Export your account data
- • Download order history
- • Structured data formats (JSON, CSV)
📧 Marketing Communications
You have full control over marketing communications:
Email Marketing:
Unsubscribe links in every email
SMS Marketing:
Reply STOP to opt out
Account Settings:
Manage preferences in your account
Data Retention and Storage
📅 How Long We Keep Your Data
Account Information:
Retained while your account is active, plus 3 years after closure for legal compliance
Order Records:
Kept for 7 years for tax, warranty, and legal purposes
Marketing Data:
Deleted immediately upon unsubscribe request
Website Analytics:
Anonymized data retained for 26 months
🌍 International Data Transfers
Your data is primarily stored and processed in India. However, some of our service providers may be located in other countries:
- • Cloud hosting services (AWS, Google Cloud)
- • Email marketing platforms
- • Analytics and monitoring tools
- • Customer support systems
We ensure all international transfers comply with applicable data protection laws and include appropriate safeguards.
Children's Privacy Protection
👶 Age Restrictions
Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information:
- • Contact us immediately at privacy@grmrobotics.com
- • We will delete the information promptly
- • We will take steps to prevent future collection
For children aged 13-18, parental consent may be required for certain activities.
Third-Party Services and Links
🔗 External Links
Our website may contain links to third-party websites, including:
- • Social media platforms (Facebook, Twitter, Instagram)
- • Educational resources and tutorials
- • Partner websites and suppliers
- • Payment gateway (Razorpay)
We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies before providing any information.
🔌 Integrated Services
We integrate with various third-party services to enhance your experience:
Analytics Services:
- • Google Analytics
- • Website performance monitoring
- • User behavior analysis
Communication Tools:
- • Email marketing platforms
- • Customer support chat
- • SMS notification services
Contact Us About Privacy
Privacy Officer
Email: privacy@grmrobotics.com
Phone: +91-9307720916
Response Time: Within 48 hours
Data Protection Requests
For data access, correction, or deletion requests:
- • Include your full name and email address
- • Specify the type of request
- • Provide verification of identity
- • Allow up to 30 days for processing
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a prominent notice on our website. Your continued use of our services after such modifications constitutes acceptance of the updated policy.