Terms and Conditions
Please read these terms carefully before using our services
Last updated: 13 November 2025
Important Policy Notice
GRM Robotics operates on a replacement-only policy. We do not offer refunds or returns for change of mind. All sales are final except for damaged or incorrect items.
1. Agreement to Terms
By accessing and using the GRM Robotics website (www.grmrobotics.com) and purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or purchase our products.
These terms constitute a legally binding agreement between you and GRM Robotics. We reserve the right to modify these terms at any time without prior notice.
2. Company Information
GRM Robotics
Business Type: Educational Robotics Kits Manufacturer & Retailer
Contact Email: support@grmrobotics.com
Phone: +91-9307720916
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
3. Products and Services
GRM Robotics specializes in educational robotics kits designed for students and educators. Our products include:
- LEGO-compatible robotics kits
- Educational components and sensors
- Programming tutorials and manuals
- Technical support and guidance
All product descriptions, specifications, and pricing are subject to change without notice. We strive to ensure accuracy but cannot guarantee that all information is error-free.
4. Payment Terms & Conditions
4.1 Payment Processing
- All payments are processed securely through Razorpay
- We accept credit cards, debit cards, UPI, and net banking
- Payment must be completed before order processing begins
- All prices are in Indian Rupees (INR) and include applicable taxes
4.2 Payment Security
- We do not store your payment information on our servers
- All transactions are encrypted and secure
- Payment data is handled exclusively by Razorpay (PCI DSS compliant)
4.3 Failed Payments
- Orders with failed payments will be automatically cancelled
- You may retry payment or contact support for assistance
- No products will be shipped until payment is successfully processed
5. No Refund Policy - Important
⚠️ ALL SALES ARE FINAL
GRM Robotics does NOT offer refunds under any circumstances. Once payment is processed, it cannot be reversed or refunded.
5.1 What We Do NOT Refund:
- Change of mind purchases
- Buyer's remorse
- Incorrect product selection by customer
- Products that don't meet expectations
- Digital content (tutorials, manuals)
- Used or opened products (unless defective)
5.2 Alternative: Replacement Policy
Instead of refunds, we offer replacements ONLY for:
- Products damaged during shipping
- Wrong items sent by our error
- Missing components in kits
- Manufacturing defects
6. Shipping and Delivery
6.1 Shipping Policy
- We ship within India only
- Processing time: 1-2 business days
- Delivery time: 3-7 business days (depending on location)
- Free shipping on orders above ₹1,000
- Shipping charges: ₹50 for orders below ₹1,000
6.2 Delivery Terms
- Delivery address cannot be changed after order confirmation
- Someone must be available to receive the package
- We are not responsible for delays caused by courier services
- Risk of loss passes to buyer upon delivery
7. Replacement Policy
Our replacement policy covers only specific situations where the fault lies with us or shipping damage.
7.1 Eligible for Replacement:
- Products damaged during shipping (with photo evidence)
- Wrong product sent due to our error
- Missing essential components from kits
- Manufacturing defects reported within 7 days
7.2 Replacement Process:
- Report issue within 7 days of delivery
- Provide photos and detailed description
- Our team reviews within 2-3 business days
- Approved replacements shipped within 3-5 days
- Return shipping (if required) is free for valid claims
8. User Responsibilities
8.1 Account Information
- Provide accurate and complete information
- Keep account credentials secure
- Notify us immediately of unauthorized access
- You are responsible for all activities under your account
8.2 Product Usage
- Use products only for intended educational purposes
- Follow all safety guidelines and instructions
- Supervise children when using robotics kits
- Do not modify or reverse engineer products
9. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, tutorials, and software, is the property of GRM Robotics and is protected by copyright laws.
- You may not reproduce, distribute, or modify our content without permission
- Educational use of tutorials is permitted for purchased products
- Commercial use of our materials is strictly prohibited
- All trademarks and brand names are property of their respective owners
10. Limitation of Liability
GRM Robotics shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services.
- Our liability is limited to the purchase price of the product
- We are not responsible for educational outcomes or learning results
- Products are provided "as is" without warranties beyond replacement policy
- We are not liable for damages caused by misuse or accidents
11. Privacy and Data Protection
We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information about data collection and usage.
- We collect only necessary information for order processing
- Payment information is handled securely by Razorpay
- We do not sell or share personal data with third parties
- You can request data deletion by contacting support
12. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in India.
13. Contact Information
General Support
Email: support@grmrobotics.com
Phone: +91-9307720916
Hours: Monday - Friday, 9:00 AM - 6:00 PM IST
Legal Inquiries
Email: legal@grmrobotics.com
Response Time: Within 48 hours
14. Website Usage and Acceptable Use Policy
14.1 Permitted Uses
- • Browse and purchase products for personal or educational use
- • Create and maintain a user account
- • Access educational content and tutorials
- • Contact customer support for assistance
- • Leave honest reviews and feedback
14.2 Prohibited Activities
You may NOT:
- • Use the website for any illegal or unauthorized purpose
- • Attempt to gain unauthorized access to our systems
- • Upload malicious code, viruses, or harmful content
- • Scrape, crawl, or harvest data from our website
- • Impersonate others or provide false information
- • Interfere with website functionality or security
- • Use automated tools to access our services
- • Resell or redistribute our products without permission
14.3 Account Security
- • You are responsible for maintaining account security
- • Use strong passwords and keep them confidential
- • Notify us immediately of any unauthorized access
- • We may suspend accounts for security reasons
- • Multiple failed login attempts may trigger security measures
15. Educational Content and Tutorials
15.1 Content License
Our educational content, including tutorials, manuals, and guides, is provided under a limited license for personal and educational use only.
You MAY:
- • Use content for learning and educational purposes
- • Share content in classroom settings
- • Reference content in academic work (with attribution)
You MAY NOT:
- • Redistribute content commercially
- • Modify or create derivative works
- • Remove copyright or attribution notices
- • Use content to compete with our business
15.2 Educational Outcomes
While our educational content is designed to facilitate learning, we cannot guarantee specific educational outcomes or learning results. Success depends on individual effort, prior knowledge, and learning environment.
16. Product Warranty and Quality Assurance
16.1 Limited Warranty
What We Warrant:
- • Products are free from manufacturing defects
- • Components function as described
- • Kits include all listed components
- • Educational materials are accurate and complete
Warranty Period:
- • Electronic components: 6 months from purchase
- • Mechanical parts: 12 months from purchase
- • Software and digital content: 30 days from purchase
16.2 Warranty Exclusions
Warranty does NOT cover:
- • Damage from misuse, abuse, or accidents
- • Normal wear and tear
- • Damage from unauthorized modifications
- • Issues caused by incompatible components
- • Damage from environmental factors
- • Loss of data or educational progress
17. Dispute Resolution and Legal Procedures
17.1 Initial Resolution Process
Before pursuing legal action, we encourage resolving disputes through our customer service process:
- 1. Contact our support team with detailed information
- 2. Allow 48 hours for initial response
- 3. Work with our team to find a mutually acceptable solution
- 4. Escalate to management if needed
- 5. Consider mediation for complex disputes
17.2 Legal Jurisdiction
- • All disputes subject to Indian law and jurisdiction
- • Courts in India have exclusive jurisdiction
- • English language governs all proceedings
- • Indian Rupee is the currency for any damages
17.3 Class Action Waiver
You agree to resolve disputes individually and waive the right to participate in class action lawsuits or collective proceedings against GRM Robotics.
18. Force Majeure and Unforeseen Circumstances
GRM Robotics shall not be liable for any failure or delay in performance under these Terms due to unforeseen circumstances beyond our reasonable control, including:
Natural Events:
- • Natural disasters and weather events
- • Earthquakes, floods, fires
- • Pandemics and health emergencies
Human Events:
- • Government actions and regulations
- • Labor strikes and disputes
- • War, terrorism, civil unrest
During such events, we will make reasonable efforts to minimize disruption and communicate with affected customers about alternative arrangements.
Acknowledgment and Agreement
By using our website and purchasing our products, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not agree to these terms, please discontinue use of our services immediately.
Legal Effect:
These Terms constitute a legally binding agreement between you and GRM Robotics. Your continued use of our services constitutes acceptance of any updates to these terms.
Last updated: 13 November 2025
Version 2.1
GRM Robotics
Educational Technology Solutions