Terms of Service
Service agreement governing your use of GRM Robotics platform
Effective Date: 13 November 2025
Service Overview and Scope
1.1 Our Services
GRM Robotics provides educational robotics solutions including:
Physical Products:
- • LEGO-compatible robotics kits
- • Electronic components and sensors
- • Educational building materials
- • Replacement parts and accessories
Digital Services:
- • Online tutorials and guides
- • Educational content library
- • Customer support platform
- • User account management
1.2 Service Availability
- • Services available 24/7 with scheduled maintenance windows
- • Customer support: Monday-Friday, 9 AM-6 PM IST
- • Order processing: Business days only
- • We reserve the right to modify service availability
User Obligations and Responsibilities
2.1 Account Registration
✅ Required Information:
- • Accurate personal information (name, email, phone)
- • Valid shipping address for orders
- • Age verification (13+ years required)
- • Acceptance of these Terms of Service
❌ Prohibited Actions:
- • Creating multiple accounts to circumvent restrictions
- • Providing false or misleading information
- • Sharing account credentials with others
- • Using accounts for commercial resale without permission
2.2 Acceptable Use Standards
You agree to use our services in compliance with all applicable laws and regulations:
Legal Compliance:
- • Follow all local laws
- • Respect intellectual property
- • No fraudulent activities
Respectful Conduct:
- • No harassment or abuse
- • Honest reviews and feedback
- • Professional communication
Security Awareness:
- • Protect account credentials
- • Report security issues
- • No malicious activities
Service Level Agreements (SLA)
3.1 Website Availability
Uptime Commitment:
- • 99.5% uptime target (excluding maintenance)
- • Scheduled maintenance: 2-4 hours monthly
- • Emergency maintenance: As needed
- • Advance notice for planned downtime
Performance Standards:
- • Page load time: Under 3 seconds
- • Search response: Under 2 seconds
- • Checkout process: Under 30 seconds
- • Mobile optimization maintained
3.2 Customer Support SLA
| Support Channel | Response Time | Resolution Target |
|---|---|---|
| Email Support | Within 4 hours | 24-48 hours |
| Phone Support | Immediate | Same call or callback |
| Technical Issues | Within 2 hours | 4-8 hours |
| Order Issues | Within 1 hour | Same day |
3.3 Order Processing SLA
Payment Confirmation:Within 5 minutes
Order Processing:1-2 business days
Shipping Notification:Within 24 hours of dispatch
Delivery (Standard):3-7 business days
Data Protection and Privacy Commitment
4.1 Data Collection Principles
Minimal Collection:
- • Only necessary information collected
- • Clear purpose for each data point
- • No excessive or irrelevant data
Transparent Usage:
- • Clear privacy policy disclosure
- • User consent for data processing
- • Regular privacy policy updates
4.2 Security Measures
Technical Security:
- • End-to-end encryption for sensitive data
- • Regular security audits and penetration testing
- • Multi-factor authentication options
- • Secure cloud infrastructure (AWS/Google Cloud)
Operational Security:
- • Employee background checks and training
- • Access controls and permission management
- • Incident response and breach notification procedures
- • Regular backup and disaster recovery testing
5. Service Modifications and Updates
5.1 Right to Modify Services
We reserve the right to modify, update, or discontinue any aspect of our services:
- • Website features and functionality
- • Product offerings and specifications
- • Pricing and promotional terms
- • Educational content and tutorials
- • Terms of Service and policies
5.2 Notification Process
Minor Changes:
- • Website updates
- • Bug fixes
- • Performance improvements
- • No advance notice required
Major Changes:
- • Policy updates
- • Service modifications
- • Feature changes
- • 30 days advance notice
Service Discontinuation:
- • Product discontinuation
- • Service termination
- • Platform shutdown
- • 90 days advance notice
6. Account Termination and Service Suspension
6.1 User-Initiated Termination
You may terminate your account at any time:
- • Contact customer support for account closure
- • Complete any pending orders before termination
- • Download any important data or content
- • Account data deleted within 30 days of request
6.2 Company-Initiated Termination
We may suspend or terminate accounts for:
Immediate Termination:
- • Fraudulent activities
- • Security breaches
- • Illegal activities
- • Severe policy violations
Warning-Based Termination:
- • Repeated policy violations
- • Abusive behavior
- • Account misuse
- • Non-payment issues
6.3 Post-Termination Effects
- • Loss of access to account and digital content
- • Pending orders may be cancelled (with refund where applicable)
- • Personal data deleted according to retention policy
- • Outstanding obligations remain in effect
- • Warranty and support services may be affected
Legal Compliance and Regulatory Framework
7.1 Applicable Laws and Regulations
Indian Legal Framework:
- • Information Technology Act, 2000
- • Consumer Protection Act, 2019
- • Goods and Services Tax (GST) regulations
- • Foreign Exchange Management Act (FEMA)
- • Personal Data Protection Bill (when enacted)
Industry Standards:
- • ISO 27001 (Information Security Management)
- • PCI DSS (Payment Card Industry Data Security)
- • Educational content safety standards
- • Product safety and quality certifications
7.2 Regulatory Compliance Measures
Data Protection:
- • Regular privacy impact assessments
- • Data processing agreements with vendors
- • User consent management systems
- • Cross-border data transfer safeguards
Financial Compliance:
- • GST registration and compliance
- • Anti-money laundering (AML) procedures
- • Know Your Customer (KYC) requirements
- • Financial reporting and auditing
Contact Information and Support
General Support
Email: support@grmrobotics.com
Phone: +91-9307720916
Hours: Mon-Fri, 9 AM-6 PM IST
Legal Inquiries
Email: legal@grmrobotics.com
Response: Within 48 hours
Address: Available upon request
Emergency Contact
Security Issues: security@grmrobotics.com
Data Breaches: Immediate response
Critical Bugs: 24/7 monitoring
Terms Updates
These Terms of Service may be updated periodically. Material changes will be communicated via email and website notification. Continued use of our services constitutes acceptance of updated terms.
Last Updated: 13/11/2025 | Version 3.0